Офис и операции
Operations Analytics & Insights Lead
Harnham · London Area, United Kingdom · Не указано
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Operations Analytics & Insight Lead London (Hybrid - 3x a week) Up to £100,000 + up to 25% bonus This is an excellent opportunity for an experienced analytics leader to shape the future of operational analytics within a highly data-driven, technology-led business. Combining strategic influence, people leadership, and hands-on analytical delivery, the role offers significant exposure to senior stakeholders and the chance to drive meaningful impact through AI, automation, and operational transformation. The Company Our client is a well-established international technology business with a large and engaged customer base. They operate in a fast-paced, highly regulated environment where data and analytics are central to commercial decision-making and operational excellence. The organisation has made significant investment in its data capabilities and is continuing to expand how analytics supports business performance. With ambitious growth plans and a strong culture of innovation, they offer an environment where analytical thinking is highly valued and where teams are empowered to drive change. The Role As the Operations Analytics & Insight Lead, you will lead a team of analytics professionals while defining the analytical strategy that supports operational performance across customer service, onboarding, operational efficiency, and AI-enabled processes. You will: Lead, coach and develop a team of analysts while fostering high analytical standards. Define and deliver the operational analytics strategy, aligning analytical priorities to business objectives. Partner with senior stakeholders to influence decision-making and shape the analytics roadmap. Establish measurement frameworks and trusted performance metrics across operations. Deliver hands-on analysis, including experimentation, statistical testing, and operational performance assessment. Identify process inefficiencies and drive automation initiatives to improve scalability. Develop self-service reporting and reduce reliance on ad hoc analysis. Support AI and chatbot initiatives through analytical insight, measurement frameworks, and operational context development. Evaluate the effectiveness of automation, customer service deflection, workforce management, onboarding, and operational transformation programmes. Champion best practices across analytics delivery, experimentation, governance, and data quality. Your Skills & Experience You will bring: Strong experience leading analytics or insights teams in a commercial environment. Proven people management capability and a passion for developing analytical talent. Advanced SQL skills with the ability to remain hands-on when required. Strong statistical knowledge, including experimentation, significance testing, and measurement design. Experience influencing senior stakeholders and translating business challenges into analytical solutions. Strong commercial experience working with operational, customer service, workforce management, onboarding, or process optimisation analytics. Practical experience applying AI, Copilot, LLMs, or automation technologies to improve business processes. Strong understanding of modern analytics and data platforms. Experience with the following would be beneficial: dbt, Airflow and Git. Looker or similar BI tools. Python for analysis or automation. Experience within fintech, financial services, or another regulated industry. What They Offer High levels of exposure to senior leadership and strategic decision-making. Ownership of a growing analytics function with the opportunity to shape team direction and ways of working. Significant involvement in AI, automation, and operational transformation initiatives. Ongoing professional development and career progression opportunities. How to Apply If you're an analytics leader who enjoys combining strategic influence, people leadership, and hands-on delivery, apply today to learn more about this exciting Operations Analytics & Insight Lead opportunity.
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